FAQs

1. What are your delivery times?

Our delivery times are as follows:

• Processing time: 1-3 business days (order confirmation, adjustments, quality check, packaging).
• Shipping time: 3-8 days, depending on location and courier service.

2. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service as soon as possible.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number that allows you to track your package.

4. How can I contact customer service?

Our customer service is available:

• Monday to Friday: 09:00 - 18:00
• Saturday and Sunday: 10:00 - 12:00

You can contact us via email or phone.

5. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Union Pay and PayPal as payment methods.

Contact us

Have more questions?

Please email or call us if you have any questions or comments about the above policies, our website, or our products.

Store name: Jade & Wattle
Address: 526/368 Sussex St, Sydney NSW 2000, Australia
Phone: +41 78 473 2207
Email: info@jade-wattle.com

Or contact us through our contact form, which you can find here.